Visa India Expert — Refund Policy
Our pricing is kickoff fee + success fee, and this visa service refund policy is built around that split. The short version: you can get the kickoff fee back within 48 hours if nothing has started; once work begins it is earned; and the success fee is only ever charged when your application succeeds.
Last updated: 21 October 2026
Kickoff fee
The kickoff fee (from $199, depending on category) pays for preparation and filing of your application. It is fully refundable if you ask within 48 hours of payment and no work has yet started on your file. "No work started" means we have not sent your document checklist, drafted any documents, or begun filing.
After 48 hours, or as soon as any work has started, the kickoff fee is non-refundable — the time spent preparing your file has been incurred. We will still complete your application and manage it to a decision.
Success fee
The success fee (from $99, depending on category) becomes due only after your application has been successfully processed. If your application is refused, you do not pay the success fee — in that case the only amount you ever paid was the kickoff fee. If you stop working with us after a refusal, before starting a new application, no success fee is owed.
Government fees
Government visa fees are paid by you directly to the Indian government and are never handled by us. They are non-refundable in all cases — if your visa is refused, the government does not refund its fee, and we cannot claim it back on your behalf.
How refunds are processed
To request a refund, email us or message us on WhatsApp with your full name and invoice number. Approved refunds are returned by bank transfer (Wise) to the account the original payment came from, within 5 business days of approval. Refunds are subject to the 48-hour / no-work-started rule above and to our right to verify the payment details.
Contact
Refund questions: info@visaindiaexpert.com · +639496491061 (WhatsApp). We answer within one business day.